FREQUENTLY ASKED QUESTIONS

FSA FAQ's

  1. Who is eligible to participate during Open Enrollment?

    • You may participate in this plan even if your family member has coverage elsewhere.​​​

    • Eligible expense items can be for you and/or your spouse and eligible dependent children.

  2. Can I continue to take my tax credit at the end of the year on my income taxes?

    • No. You cannot take a tax credit for expenses that are Pre-Tax during the year. Contact your tax professional for questions regarding your personal taxes.

  3. What happens to my account if I am terminated or leave the company?

    • Eligible expense items that were incurred PRIOR to your last day with the company can be submitted for reimbursement, within your run out period. Check your "Claim it By" date on MyFlexOnline.com. Any funds unclaimed will be forfeited back to the company.

  4. Can I cash out or transfer these funds?

    • No. No cash out or transfer of unused funds is permitted, as per the IRS Guidelines.

  5. What is acceptable documentation to submit with claims?

    • When submitting claims, include copies of your valid receipt which details the provider name, description of service, date of service, and amount spent. You may also submit your Explanation of Benefits (EOB).

  6. How can I keep track of my FSA balance?

    • There are many ways to keep track of your FSA balance and account activity:

      • You can log into MyFlexOnline to see your current account balance, claim status, and annual election amount.

      • You can call our IVR line at 913-789-4600 for quick account balance information.

      • You can speak to a live representative by calling 800-677-6690.  ​

COBRA FAQ's

  1. I just lost my job and my coverage has been terminated. How can I have my coverage reinstated?

    • In order for us to reinstate coverage, you will need to sign, date and return the election form that is contained in your notification packet along with a check for your first month of COBRA premium. No coverage can be activated until your election form and your payment have been received and accepted by your insurance carrier.

  2. Who should checks be made payable to?

    • All checks should be made payable to North Coast Administrators, Inc. and mailed to:
      North Coast Administrators, Inc.
      875 Westpoint Parkway, Suite 510
      Westlake, OH 44145
      (unless otherwise stated)

  3. What if I sign my election form an do not make a payment right away?

    • If you are uncertain if you wish to purchase coverage under COBRA, you may elect COBRA and then pay for your coverage at a later date. However, please bear in mind that you only have 45 days from your election date to pay for coverage and at that point you will owe all of your premiums in one lump sum from the date that your coverage was lost. Until you have paid for all of your coverage, we cannot reactivate the plan for you.

  4. Do I pay the full premium if I only need coverage for part of the month? 

    • Yes, the insurance company requires that you pay for the entire month.

  5. What kind of coverage will I receive under COBRA?

    • Your COBRA benefits will be identical to the coverage you had while an active participant in the group insurance plan. However, some insurance carriers may change your group insurance number to a separate COBRA sub-group number for coding purposes within their system.

  6. ​How will I know when my premiums are due?

    • Once you are enrolled in COBRA, you will receive a confirmation letter from us along with payment coupons that will reflect payment due dates. You can also visit nca.webcobra.com to review your paid to dates and account activity and also view and print coupons.​

  7. I can't afford to pay these premiums. What other options do I have?

    • There may be other coverage options for you and your family. When key parts of the health care law take effect, you'll be able to buy coverage through the Health Insurance Marketplace. In the Marketplace, you could be eligible for a new kind of tax credit that lowers your monthly premiums right away, and you can see what your premium, deductibles, and out-of-pocket costs will be before you make a decision to enroll. Being eligible for COBRA does not limit your eligibility for coverage for a tax credit through the Marketplace. Additionally, you may qualify for a special enrollment opportunity for another group health plan for which you are eligible (such as a spouse's plan), even if the plan generally does not accept late enrollees, if you request enrollment within 30 days. You can learn more about many of these options at www.HealthCare.gov.

  8. I forgot to pay my COBRA premium. What will happen?

    • COBRA guidelines are very strict on this issue. Coverage is due on the first of each month. After the first day of the month, you are in your grace period. Coverage will lapse at month end with NO chance of reinstatement. Take your responsibility on this issue seriously. No late payments will be accepted and no exceptions can be made, as per the Federal COBRA Guidelines.

    • If payment is not received, you will receive a late notice. All address changes are your responsibility as well and are not an excuse for late payment.

    • Further, if you do not pay on the first of the month, and we receive a call from one of your care providers, who would want to verify your coverage eligibility, we can only tell them that you are enrolled in COBRA, but that your payment is late. It is entirely up to them if they wish to proceed with your health care at that time.

  9. There is money left in my company sponsored FSA plan. I don't have any claims to submit to receive these funds and might lose this money. Can COBRA help me? 

    • If an employee leaves their company mid-year and does not have any claims to submit against their FSA deductions, but knows that they may be incurring future claims, COBRA would apply and the COBRA continuee would need to work out a payment schedule on an AFTER-TAX basis with the COBRA administrator plus pay the 2% administrative fee monthly to remain active in the plan.​

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